Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 2 - 3 business days
  • United States : 4 - 6 business days
  • Europe : 6 - 8 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Custom and personalised orders

These are welcome so if you see something you like in my shop that you would like personalised, just convo me - I will be happy to help.

Gift wrapping and packaging

I send out your item gift wrapped as standard, and at no extra cost. But if you would like to add a gift tag for the recipient, just let me know ☺

How long will it take to get my item?

I post out your item using a 2/3 working day tracked courier service (upgrades available for faster delivery) for UK.

Made to Order items such as the Nursery Letters take 1 - 2 weeks from purchase, although I may have some in stock in which case, they will be posted within the week.

Custom items have a processing time of 1 - 2 weeks, I will keep you posted at regular intervals, on progress.

Transit times vary abroad and this is out of my control. I use iPostparcels/UK Mail for US orders, who have a transit time of approx 5 working days ✈💕 and everywhere else, I use Royal Mail International Signed For (if this is cheaper than the p&p you paid, I will refund the difference💰👍

Returns

Refunds are accepted on non-custom and non-personalised items, just contact me with 14 days of purchase and return item (unused and in original condition) within 30 days of purchase.

Once item is received I will issue refund for item and original postage.

Returns postage is buyer responsibility if item is not faulty or damaged, please mark parcel with 'RETURNS' this is especially important for US customers. If this is not done, custom charges will be applied and this cost will be deducted from the refund. So please if in the event of a return, mark parcel with 'RETURNS'. Any issues, please contact me and I will be happy to help.

Legal imprint