The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
These are welcome so if you see something you like in my shop that you would like personalised, just convo me - I will be happy to help.
I send out your item gift wrapped as standard, and at no extra cost. But if you would like to add a gift tag for the recipient, just let me know ☺
I post out your item using Royal Mail, transit time approximately 2/3 working days for UK.
Made to Order items such as the Nursery Letters take 1 - 2 weeks from purchase.
Custom items also have a processing time of 1 - 2 weeks, I will keep you posted on progress for Made to Order and Custom items.
Transit times vary abroad and this is out of my control depending on the country in question and their Customs process, for everywhere other than the US, I use Royal Mail International service with a transit time of approximately 7 - 10 business days.
For US orders, I use iPostparcels/UK Mail, who have a transit time of approx 3 - 5 working days.
Refunds are accepted on non-custom and non-personalised items, just contact me with 14 days of purchase and return item (unused and in original condition) within 30 days of purchase.
Once item is received I will issue refund for item and original postage.
Returns postage is buyer responsibility if item is not faulty or damaged, please mark parcel with 'RETURNS' this is especially important for US customers. If this is not done, custom charges will be applied and this cost will be deducted from the refund. So please if in the event of a return, mark parcel with 'RETURNS'. Any issues, please contact me and I will be happy to help.